This is then optimized after the lower penalty, lead times extend and customers are dissatisfied.
Solutions based on ServiceNow allow OEMs to connect directly with their leading airlines and MRO customers, providing high visibility into aftermarket needs. This networked view also creates the possibility of efficient control of the respective sales channels.
The system-integrated Customer Service Management module(CSM) enables a significantly improved service experience, especially for recurring transactions both on the purchasing side and on the sales side (for example, repair order management, pooling of rotables, loans, exchanges, etc.). Through data integration in the cloud, the supplier, MRO and (airline) customer always share the same information. And the usual discussions about status, TAT / OTP and even penalties can be omitted.