Solution Areas

Everyone has to work hand in hand for a successful flight. In aviation, the highest safety standards require complex processes with a large number of participants and interfaces. ServiceNow helps to make the work easier and the processes transparent, faster and more robust. Between people, departments or even between companies. On one common platform.

Aircraft Manufacturing & Aftermarket Support

An aircraft consists of millions of parts. Before the maiden flight, every single part has to be checked by heart and approved. This creates one of the most complex networked supply chains. Recently experienced delays in the industry shows just how much the on-time completion of aircraft and systems is dependent on networked project management and complete control of the supply chain. But the required checks regularly end at Tier 2 manufacturer level, not integrating Tier 3s.

Solutions with ServiceNow support the design and manufacturing process. With the help of the cloud, even smaller suppliers can be easily connected and the production progress can be controlled. Deviations from the schedule can be detected early without huge IT investments. The central monitoring and reporting system always informs all parties involved about the status and any necessary countermeasures.

In the aftermarket the supply of the active fleets with spare parts often hooks: With production periods of 20 years or more, the production capacities for line fit components and aftermarket components often compete. 

justaero Aircraft Manufacturing & Aftermarket Support

This is then optimized after the lower penalty, lead times extend and customers are dissatisfied. 

Solutions based on ServiceNow allow OEMs to connect directly with their leading airlines and MRO customers, providing high visibility into aftermarket needs. This networked view also creates the possibility of efficient control of the respective sales channels. 

Maintenance, Repair and Overhaul (MRO)

Technical reliability of aircraft is not only a central safety issue for airlines, but high (technical) aircraft availability is also a cornerstone for a stable flight plan, high punctuality and ultimately high customer satisfaction.

Airlines are investing tremendously in the continued preservation of the airworthiness of their aircraft. ServiceNow technology can help to reduce the associated cost. The compact and simple merging of existing data from different systems allows purposeful action. Whether it is the tracking of the fleets, the planning of maintenance events or simply the implementation of modification campaigns.

By the way: ServiceNow is also at the forefront of Predictive Maintenance, currently the hottest topic in the MRO area. GE's Predix platform uses ServiceNow's algorithms and features to make flying better and cheaper.  

ServiceNow also enables MRO companies to provide solutions that make it easier and more sustainable to operate the delivery and customer interface more efficiently. 

justaero Maintenance, Repair and Overhaul (MRO)

The system-integrated Customer Service Management module(CSM) enables a significantly improved service experience, especially for recurring transactions both on the purchasing side and on the sales side (for example, repair order management, pooling of rotables, loans, exchanges, etc.). Through data integration in the cloud, the supplier, MRO and (airline) customer always share the same information. And the usual discussions about status, TAT / OTP and even penalties can be omitted. 

Airline and Airport Operations

Effective airline and airport operations need a constant orchestration of the various players on the aircraft and around it: aircraft, fuel, crew, passengers, luggage and cargo must come together exactly to the point. Many processes are e.g. standardized by the IATA agreements and airlines and airports refine the process manuals to meet the local requirements.  

But check-sheets are still kept in paper and real data integration is hampered by a variety of isolated IT systems. With conventional systems, not all information can be represented in an economically sensible way in everyday business life by interfaces.

As a cloud solution, ServiceNow enables the cost-efficient and simple depiction of even long and complex processes with many stakeholders. 

As an original mobile solution immediately with the integration of mobile devices or even with the integration of IoT technology. Both at the level of a single airline and on a whole airport. This creates a common data flow for everyone: every participant, every flight, every day and every airport. Transparent and simple. 

justaero Airline and Airport Operations

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We bring ServiceNow to the Aviation & Aerospace Industry


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